Bouquets & Delivery

At The Secret Garden Flowers we will go the extra mile to make sure you are happy.
However, the seasonal nature of flowers means we cannot guarantee that your bouquet will be exactly as pictured.
Occasionally we may need to substitute a particular flower for another of the same colour if availability is limited.
Should you wish to send a bespoke arrangement, please give us at least 3 days notice so that we can order the flowers.
We always try to deliver flowers at the specified time, but cannot guarantee this due unforeseen circumstances, eg. traffic.
In the event that the recipient of your flowers is unavailable, we will deliver to a neighbour and leave a calling card.
However, if we are not able to do this, we will return the flowers to store and attempt delivery on our next round.
In this event we will contact the sender to advise them of the re-delivery.
As the delivery is not charged, unfortunately we cannot attempt a third delivery.
In this instance, we would contact the sender to arrange collection, or re-attempt delivery for a small surcharge.

Weddings & Delivery

We make every effort to ensure that your wedding flowers are perfect.
To this end, we provide a free design service and sketches of your designs so that you can let us know what you think.
If your designs are not what you required, please let us know as soon as possible so that we can get it right for you.
The last date that changes can be made to your requirements is 7 working days before your wedding.
If changes are made to the original quote we provided, we will send an updated quote either in the post or by email.
Our preferable method of contact is by email, as it reduces our paper usage, which helps the environment and is quicker.
We will also send written confirmation in all cases where monies have been received for the provision of wedding flowers.
In order to book flowers for your wedding with The Secret Garden, we require a non-refundable 10% deposit of the total quote.
This deposit can be paid in cash, by cheque or online via Paypal. Please contact us for an emailed invoice.
The final balance of your wedding flowers is payable no later than 4 weeks before the date of your wedding.
Any changes made to your requirements between the payment of deposit and the due date of the final balance will be added.
Your wedding day is one of the most important days of your life, and we’re here to do the hard work for you.
Delivery, set-up and collection is provided free of charge anywhere in Devon and Cornwall.
We will ask for the relevant delivery addresses for the day of the wedding and liaise with you to arrange a delivery time.
Due to time constraints dressing a venue, we request that we deliver flowers to the bride’s accommodation early in the morning.
This includes the bride and bridesmaid’s flowers, buttonholes, corsages, and anything else to be carried by the bridal party.
It would then be the responsibility of the bridal party to make sure the other members of the party receive their flowers.
All other flowers such as table arrangements and church décor will be delivered by us separately and set up at the venue.
We will contact you a maximum of one week before your wedding day to arrange delivery.
Please tell us if you have any special requests or changes in circumstance that would affect delivery of your flowers.

Equipment Hire

You can hire equipment such as glassware from us to be used for your wedding or event.
We will itemise this in your quote and calculate a small total surcharge for the use of all equipment.
As with your flower requirements, please let us know as soon as possible if you need to change your requirements for hire.
The last date that your equipment hire order can be changed is 7 working days before your wedding or event.
Please be aware that equipment hired will be collected the next day, and we will inform staff at your venue of this.
We ask that you are responsible with the hired equipment and you inform us of any breakages,
This is because our hire charge is small and may not cover the cost of larger equipment should it need to be replaced.
In the event that you hire equipment from us as part of an arrangement, we will guide you as to what would be best suited.
We cannot accept responsibility for equipment obtained elsewhere should it be deemed insufficient by yourself on the day.
It is your responsibility to supply us with the correct amount of equipment at least 7 working days before the event.